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Computer Support Assistant
Description of Duties
This is an entry-level computer support position responsible for assisting users in the integration of technology. The position provides basic customer support, hardware and software installation, minor troubleshooting, and training to users. Duties may also include setting up and providing customer support for other equipment such as Audio-Visual (AV) equipment including digital cameras, video playback devices (VCR’s, DVD/Blu-ray Players/etc.), televisions, and projectors. The position is the first point of contact for users. Problem solving requiring a higher degree of technical expertise is referred to a higher-level information technology employee. Employees are required to move computers during the performance of duties which could weigh twenty-five (25) to fifty (50) pounds. The employee reports directly to and works under the general supervision of a Network Administrator or other higher-level staff member.
Minimum Qualifications
Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- One (1) year paid full-time or its part-time equivalent** experience providing computer support to users, including diagnosing software and hardware problems and resolving problems, or training, instructing or providing explanation to users in basic hardware and software methods and principles; OR,
- Successful completion of nine (9) college semester credit hours in a computer science or information technology field; OR,
- Possession of a CompTIA A+, Microsoft Office Specialist, or Google IT Support Professional Certification; OR,
- An equivalent combination of education or experience as defined by the limits of (A), (B), and (C).
*Applicants qualifying under sections (B) or (C) must submit a copy of their transcript or certificate at time of application.
Anticipated Eligibility – Age and Educational Requirements:
According to Civil Service Law, section 54 which became effective September 4, 2024, applicants who are within 12 months of meeting the minimum age or attaining the minimum educational requirements following the date of examination, may take the civil service exam, but will be restricted from certification until such a time that the minimum age or educational requirements are met. Candidates will be required to provide proof of qualifying education and/or age within 12 months of exam date in order to be eligible for appointment from a certified list.
Special Requirements:
If you are appointed, you will be required to possess a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the job.
Candidates will be required to pass a pre-employment drug test for employment with Monroe County Government.
