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Senior Customer Service Associate - Monroe County
Description of Duties
This is a senior level clerical position responsible for providing customer service and administrative support for a department or agency. Duties involve assisting internal and external customers understand government processes, applications, and laws and rules as they relate to the department or agency. Duties also involve maintaining and reconciling records (ex. payroll records, staff schedules), and producing reports utilizing existing software. The employee reports directly to, and works under the general supervision of a Personnel Analyst or other higher level staff member.
Minimum Qualifications
Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree plus one (1) year paid full-time or its part-time equivalent* experience performing office duties involving entering and editing data on payroll or financial records, or providing customers with information and resolving complaints; OR,
- Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree plus three (3) years paid full-time or its part-time equivalent* experience as defined in (A) above; OR,
- Five (5) years paid full-time or its part-time equivalent experience as defined in (A) above; OR,
- An equivalent combination of education and experience as defined by the limits of (A), (B) and (C) above.
