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Help Desk Manager
Description of Duties
This is a technical position responsible for overseeing the operations of a help desk unit of an information technology department responsible for assisting users with personal computer technical problems. The employee reports directly to and works under the general supervision of a higher-level information technology staff member. General supervision is exercised over a technical staff.
Minimum Qualifications
Graduation from high school or possession of an equivalency diploma, plus EITHER:
(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Technology, Microcomputer Systems Management, or a closely-related computer science field; OR,
(B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Computer Technology, Microcomputer Systems Management, or a closely related computer science field, plus two (2) years paid full-time or its part-time equivalent experience in computer activities involving systems support or help desk operations; OR,
(C) Four (4) years paid full time or its part time equivalent experience as described in (B) above; OR,
(D) Any equivalent combination of training and experience as described by the limits of (A), (B) and (C) above.
