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Family Outreach Specialist
Description of Duties
This position is responsible for conducting outreach to families of missing, unidentified, and deceased individuals, to provide and obtain information as permitted by law in a timely manner, as well as refer next-of-kin to the appropriate services and resources. Duties involve serving as a liaison between families of missing, unidentified, and deceased individuals and the Office of the Medical Examiner to offer assistance and navigation in accessing and connecting with needed resources while complying with §677 of New York County Law and other relevant confidentiality standards. The employee is responsible for educating the families of missing individuals about appropriate authorities and organizations to engage with. This position requires the ability work within a strict legal framework and to accurately document activities and communications with the public. The employee reports directly to, and works under the general supervision of, a Chief Medical Investigator or other higher-level staff member.
Minimum Qualifications
Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- Graduation with an Associate's degree in a social science, behavioral science, Social Work or an education or human services field; OR,
- Two (2) years paid full-time or its part-time equivalent** experience conducting community outreach activities, or responsible public contact work*; OR,
- An equivalent combination of education and experience as defined by the limits of (A) and (B) above.
*Responsible public contact work, for the purposes of these minimum qualifications, is defined as substantial face-to-face, or telephone communication with adults (age 12+) involving customer service, persuasion, teaching, negotiation, explaining, counseling, and similar activities. The nature of the content is such that it requires judgment on the part of the individual in dealing with or responding to another person.
NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
Anticipated Eligibility – Age and Educational Requirements:
According to Civil Service Law, section 54 which became effective September 4, 2024, applicants who are within 12 months of meeting the minimum age or attaining the minimum educational requirements following the date of examination, may take the civil service exam, but will be restricted from certification until such a time that the minimum age or educational requirements are met. Candidates will be required to provide proof of qualifying education and/or age within 12 months of exam date in order to be eligible for appointment from a certified list
