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Senior Dispatcher
Description of Duties
This is a senior level position responsible for dispatching personnel and equipment for routine and emergency situations via a telephone, two-way radio, and direct contact. Duties involve monitoring various situations such as street conditions and responding accordingly by dispatching appropriate services. Duties also involve the implementation and maintenance of computerized databases, logs and records. This position differs from Dispatcher by virtue of performing supervisory duties, more complex work, and/or exercising more independent judgment. The employee reports directly to, and works under the general supervision of, a higher level staff member. Direct supervision may be exercised over dispatchers and/or office staff.
Minimum Qualifications
Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- Two (2) years of paid full-time or its part-time equivalent* experience in dispatching or record keeping; OR,
- Four (4) years of paid full‑time or its part‑time equivalent* clerical experience involving dispatching; OR,
- An equivalent combination of experience as defined by the limits of (A) and (B) above.
NOTE: Education beyond high school level cannot be substituted for the required work experience.
Anticipated Eligibility – Age and Educational Requirements:
According to Civil Service Law, section 54 which became effective September 4, 2024, applicants who are within 12 months of meeting the minimum age or attaining the minimum educational requirements following the date of examination, may take the civil service exam, but will be restricted from certification until such a time that the minimum age or educational requirements are met. Candidates will be required to provide proof of qualifying education and/or age within 12 months of exam date in order to be eligible for appointment from a certified list.
