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Help Desk Manager
Description of Duties
This is a technical position responsible for overseeing the operations of a help desk unit of an information technology department responsible for assisting users with personal computer technical problems. The employee reports directly to and works under the general supervision of a higher-level information technology staff member. General supervision is exercised over a technical staff.
Minimum Qualifications
Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Technology, Microcomputer Systems Management, or a closely-related computer science field; OR,
- Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Computer Technology, Microcomputer Systems Management, or a closely related computer science field, plus two (2) years paid full-time or its part-time equivalent* experience in computer activities involving systems support or help desk operations; OR,
- Four (4) years paid full time or its part time equivalent* experience as described in (B) above; OR,
- Any equivalent combination of training and experience as described by the limits of (A), (B) and (C) above.
Anticipated Eligibility – Age and Educational Requirements:
According to Civil Service Law, section 54 which became effective September 4, 2024, applicants who are within 12 months of meeting the minimum age or attaining the minimum educational requirements following the date of examination, may take the civil service exam, but will be restricted from certification until such a time that the minimum age or educational requirements are met. Candidates will be required to provide proof of qualifying education and/or age within 12 months of exam date in order to be eligible for appointment from a certified list.
