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Systems Support Technician III, prov.
Description of Duties
This is an entry level technical information services position responsible for providing help desk support either in the office or field, and/or the installation, configuration and maintenance of microcomputer systems. This position differs from the higher level position in this series in that responsibilities do not involve acting in a lead capacity. The employee reports directly to and works under general supervision from a senior level staff member. Does related work as required.
Minimum Qualifications
Graduation from high school or possession of an equivalency diploma, plus EITHER:
(A) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in an information technology related field; OR
(B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree plus one (1) year of full time or its part time equivalent experience in the operation, installation, customization, or troubleshooting of microcomputer equipment; OR,
(C) Three (3) years of full time paid or its part time equivalent experience as defined in (B) above; OR,
(D) Any equivalent combination of education and experience as defined by the limits of (A), (B) and (C) above.
NOTE: Operation of a computer shall not include experience in the operation of word processing equipment, or a personal computer, microcomputer or any other self-contained unit.
